Privacy Policy

Effective date: January 2025. Antofem Worldwide Cleaning Services ("Antofem", "we") complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws.

1. Information We Collect

• Contact details you provide (name, email, phone, address).
• Service details you share when booking (property type, scope, preferences, notes).
• Communications you send us by email, web form or phone.
• Technical data (IP address, browser, pages visited) via standard web logs.

2. How We Use Your Information

• To schedule, deliver and follow up on cleaning services.
• To communicate booking confirmations, invoices and service updates.
• To improve our services and train staff (aggregated, de-identified data).
• To comply with legal, tax and regulatory obligations.

3. Sharing

We do not sell, rent or trade your personal information. We share it only with service providers who help operate our business (e.g., payment processors, email delivery) under confidentiality obligations, or when required by law.

4. Cookies & Analytics

Our website uses cookies for basic session management and anonymous analytics to understand site usage. You may disable cookies in your browser; some features may become limited.

5. Data Retention

We retain booking and invoice records for as long as required for tax, accounting and legitimate business purposes (typically 7 years). Marketing preferences are kept until you change them.

6. Your Rights

• Access to the personal information we hold about you.
• Correction of inaccurate information.
• Withdrawal of consent for marketing at any time.
• Request deletion (subject to legal retention requirements).

7. Security

We use industry-standard safeguards (encrypted transport, limited-access databases, secure backups) to protect your information.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.

9. Contact

Privacy questions or requests? Email info@antofemclean.ca or write to:

Antofem Worldwide Cleaning Services
Unit 17, 3415 Upland Drive
Gloucester, K1V 9N3, Ottawa, Ontario, Canada